G1C Cash Car Hire Frequently Asked Questions

Traffic fines?

The renter is liable for payment of all traffic fines. We charge a R175 traffic fine handling fee.

How will my car rental be charged?

ALL payments are paid upfront credit card cash or debit card payments accepted.

What is Auto-Billing?

Auto-Billing is the process of automatically deducting the rental amount when you hire a car and refunding any monies owed to you after you return the vehicle.

Can I rent a car without a credit card?

Yes you can deposit and rental can be paid upfront.

Is there a minimum age to rent a car from G1C Cash Car Hire?

The minimum age to hire a vehicle from us is 23. Special arrangements can be made should a young driver wish to rent a vehicle or be nominated as an additional driver, however, they must have been in possession of a drivers licence for a minimum of 2 years.

What should I do if I am involved in an accident?

Please contact  G1C Car Rental or our 24-hour 0861001337 number and advise us of the accident. Please also contact the local police department so that you can obtain a case number.

What do I do if the vehicle breaks down?

Please contact G1C Car Rental or our 24-hour 0861001337 number and advise us of the breakdown. If the breakdown is caused due to mechanical failure, we will arrange for a replacement vehicle and for the damaged vehicle to be towed, the costs of which will be covered by G1C Car Rental. Should the breakdown be caused by client error, negligence or accident, the hirer will be responsible for all resultant costs, including towing.

Is there anything more I need to know about waivers and car rental?

Please refer to our terms and conditions and also peruse the back of our rental agreement for more on waivers, exceptions excesses, and what constitutes breach of contract.

What is an accident administration fee for?

This covers any administration costs we incur in the event of one of our clients having an accident. A R400 administration fee is charged additionally to the excess.

Do I pay for towing, storage and assessors fees in event of accident?

These fees are additional to the excess charged. You have the right to appoint your own assessor providing this is done within 72 hours of the accident and G1C Car Rental is notified accordingly, failing which we reserve our right to appoint our own assessor. The rental will remain open until such time as G1C Car Rental receives the keys to the vehicle.

Does the excess cover damage to tyres, windscreens and under-carriage damage?

No the excess does not cover repairs to tyres, windscreens and under-carriage, and the costs for these repairs will be for the Renter. Should these components be damaged as a result of an accident, they are covered by the excess.

Should I return the car with a full tank of petrol?

Our vehicles are supplied with a full tank of fuel unless delivered to you, you are charged for refill on termination of their contract. A R20 service fee is levied should we have to refuel the vehicle. Most of our fleet uses unleaded fuel. Please note that fuel cannot be purchased with a credit card in South Africa- cash or garage cards are the only form or payment.

What do I need to bring along when I hire a car?

When you arrive at our counters, please bring along your reservation and/or booking confirmation, drivers licence, your embossed credit card and please bring your ID/Passport.

Please also note that you must be in possession of an embossed credit card and 2 valid forms of identification for the rental of a Group E vehicle. A driver's license is a pre-requisite and a second form of identification such as an ID Book, Passport, Medical Aid card or ATM Card must be shown to validate your credentials.

What is an airport surcharge and is this included in the online rates?

A 9% airport surcharge is applicable for all rentals from airports. This surcharge is included in all of our online rates and imposed on all rental companies by the Airports Company Ltd (A.C.S.A).

What is a tourism levy? Do I have to pay this if I am a South African?

A 1% tourism levy is charged on all rentals. The levy goes towards supporting SA tourism. The tourism levy portion is included in our online rates.

What is the contract fee?

A contract fee of R43 is excluded from our rates and covers administration costs incurred for each rental.

What countries am I allowed to take a G1C Cash Car Hire vehicle into?

No vehicle may cross any South Africa, Namibian, Botswana, Mozambique, Lesotho or Swaziland border without prior consent from G1C Car Rental. A letter of authority must be obtained from the renting branch, this gives permission for the vehicle to cross the border. No vehicles are allowed into Angola, Zimbabwe, Malawi or Zambia. No vehicles are permitted to terminate in Mozambique, Botswana, Lesotho or Swaziland, however you may terminate a vehicle in Nambia which is subject to a one way drop-off fee of R1500.

What cross border fees apply when taking a car out of South Africa or a neighbouring country?

A cross border fee of R1000 is applicable into Botswana, Mozambique and Namibia.

Are there any hidden costs when I rent from G1C Cash Car Hire?

None at all. What you see is what you pay.

Do you charge a no-show fee?

No, we just hope you pitch! Should your travel plans be cancelled, please be so good as to notify us so that we may cancel your reservation. Alternatively you can cancel your car reservation easily on our website.

Which rental vehicles come with aircon?

All of our vehicle groups, with the exception of our Group J 1300 Citi Golf and our Group A VW Chico come with air-conditioning.